Refund and Returns Policy

1. Returns

Due to the nature of our products (food items), we generally do not accept returns once the products have been dispatched.
If you receive a damaged or incorrect product, please contact us immediately at contact@meatcraft.shop within 48 hours of delivery, providing the order number, details, and photos as proof.

2. Refunds

Upon verifying your claim, we will issue a full refund or offer a replacement product at no additional cost, depending on your preference. Refunds will be made via the original payment method within 5–7 working days.

3. Exclusions

We do not accept returns or offer refunds in the following situations:
❌ Products whose packaging has been opened, partially consumed, or damaged after delivery.
❌ Products damaged due to customer mishandling or incorrect storage.

4. Lost Shipments

If your shipment is confirmed lost by the courier, please contact our customer service. We will either resend your order or issue a full refund. Each situation is handled individually.

5. Right to Change Policy

If your shipment is confirmed lost by the courier, please contact our customer service. We will either resend your order or issue a full refund. Each situation is handled individually.

6. Right to Change Policy

We reserve the right to update this policy at any time. Changes will be published on our website and do not apply to orders placed before the update.

⚖️ This policy complies with UK law and applies to all transactions conducted by Meat Craft LTD.

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