Refund and Returns Policy

1. Returns

• Returns are accepted within 14 days from the purchase date, provided that the product is unopened, unused, and in its original packaging.
• To request a return, please contact our customer service at contact@meatcraft.shop, providing the order number and reason for the return.
• Return shipping costs are covered by the customer and are non-refundable.

2. Refunds

• Upon receiving and verifying the returned product, we will refund the full purchase amount via the original payment method, unless otherwise agreed.

3. Damaged or Incorrectly Delivered Products

• If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the package.
• Photos of the damage are required for verification.
• The customer is entitled to a refund or a replacement product at no additional cost.

4. Exclusions

We do not accept returns or offer refunds for:
❌ Products whose packaging has been opened or damaged.
❌ Products that have been partially consumed or used.
❌ Products that have been damaged due to customer mishandling.

5. Lost Shipments

• If a shipment is lost by the courier company, please contact our customer service.
• Once confirmed as lost, we will arrange for a replacement shipment or a full refund.
• Each case is handled individually to ensure customer satisfaction.

6. Right to Change Policy

• We reserve the right to update this policy at any time.
• Changes do not apply to orders placed before the update date.
• Updates will be published on our website.

⚖ This policy is in accordance with UK law and applies to all transactions conducted by Meatcraft LTD